outsourcing based on the requirement in bangalore | Nuance Transcription Services - INDIA

Outsourcing

We have currently stopped outsourcing work to vendors due to a temporary freeze.  However, we request you to send your company's profile to us so that we can have your profile registered in our database for future use.  We will be glad to touch base with you when we resume outsourcing based on the requirement. For more information regarding outsourcing, please contact:Mr. Santosh KR Vendor Relations Manager Mobile No: +91-99029-66144 E-mail: .

Prerequisites that you need to meet to get work from us: 1. Company should be already into MT business at least for the past 1 year. 2. Company should have a spare capacity of at least 5000 lines to start with. 3. Companies who are capable of executing at least 3000 lines in night shift get preference. 4. Should be capable of uploading all work directly to the client right from day #1. 5. Should be compulsorily working 24 x 7, including Saturdays, Sundays, general holidays, etc., including night shifts. However, we are presently receiving hardly 10-15% of the work on weekends.

Nature of work that we intend to outsource: There are 2 types of work that we outsource: Type 1 1. This work has to be executed online. This is NOT FTP-based work where you receive voice files and send the transcripts back. 2. All the files will be processed by voice recognition engine (VRE). Once the VRE processes a file, it gives the transcript output at an accuracy ranging from 80-98%. You will have to ONLY proofread this transcript, and you will be paid charges for PROOFING only for this job. 3. VRE cannot output proper transcript for some physicians. For these physicians, you will have to someone transcribe the job manually. You might want to proofread this once again before sending the client too. For this job, you will be paid transcription rates. 4. VRE takes 30-45 days to recognize and give automatic transcript. Until then, you are expected to transcribe for which you shall be paid transcription rates. 5. You can only use MT professionals who have prior experience in direct submission to transcribe/proofread our work. 6. Using 2 people to execute one job will not make our work profitable. You should use only one person to proofread and probably can use 2 level for transcription work only. Type 2 1. This work has to be executed online using our software. This is NOT FTP-based work where you receive voice files and send the transcripts back. 2. All the files will have to be first transcribed manually. If your MTs are capable of uploading the work directly to the client, then you can do so. However, if you want to have it proofread by another level, then that option is available in the software, and you may do so. After proofreading, you will have to upload the files directly to the client. Who need not apply: 1. Companies who are based out of Bangalore, Chennai, Hyderabad, and Coimbatore are least preferred since we have our own production centers in these cities. 2. People who are wanting to start an MT company and want MT work outsourced from NTS India for that company. 3. A group of experienced MTs who have started MT work at home. 4. Companies who do not have spare capacity of 5000 lines to be submitted direct. 5. Companies who need one more level of proofing support forever by NTS India before submitting the work to the client. 6. Companies who want higher rates than what is proposed already. Procedure to get business from us: 1. Send your company profile to . 2. As a company, we maintain a database of MT companies. We have our own format of collecting company profile, which is uploaded to our database. 3. You will be issued a vendor ID, which needs to be quoted every time you talk/write to anyone in NTS India. 4. We shall visit your premises to check your setup, manpower, and give a test at your premises to check the quality of work that your staff can produce. 5. Once you pass the transcription test, you will have to come down to Bangalore along with your production manager to sign the vendor contract with NTS India. How to go about once selected? 1. You would need to come down to Bangalore for a presentation of the software platform that you would be executing our work on. Duration could be 1-2 days depending on the personnel's performance and understanding on day #1 of induction. 2. One person has to be the head from production department with MT background who would require to go back and educate his/her team and extract quality work from them. 3. The second person should be from technical background to understand the installation of the software and bandwidth requirements, foot pedal adjustments, etc. 4. The third person would be the director or authorized signatory of the company who would be signing the work execution agreement. 5. The person coming here would have to transcribe/edit at least 4-6 files during the orientation program to better understand the platform and get all concerns/queries addressed on executing live jobs. Miscellaneous facts that you need to know: 1. A minimum of 95% of your work needs to be uploaded to client from your premises, and a maximum of 5% of the work can be pended for blanks/doubts. 2. Even one individual ending up with quality issues could lead to ceasing the entire company's volumes; a client complaint especially would be dealt more stringently. Technical specifications for your computers: For Type 1 work, you will need the following technical infrastructure in place. a. Computers greater than PIII. b. 512 MB RAM. c. 15-pin game port foot pedal (COM port will not do). d. Windows XP operating system. e. MS Word 2000 or above. f. Internet explorer version 6 and above. g. Internet 512 kbps can support about 25 computers; need to be online throughout the work. For Type 2 work, you will need the following technical infrastructure in place. a. Computers greater than PIII. b. 512 MB RAM (256 MB advisable). c. Any foot pedals. d. Windows 2000 operating system. e. MS Word 2000 or above. f. Internet explorer version 6 and above. g. Internet 512 kbps can support about 25 computers; need to be online throughout the work..

Frequently Asked Questions for Outsourcing with us: 1. Can we talk to any of your present subcontractors for reference purpose? A. Sure, you can talk to some of our present subcontractors. Once we start the initial dialogue, we can provide you the contact information of our subcontractors. 2. We are a group of MT personnel working together. Will you consider us as a company and outsource work to us? A. No, we would prefer MT companies run by business houses as against to individual professionals trying to set up MT companies. 3. Do you charge any upfront fee or technical fee? A. No, we do not charge any fees for consultation or whatsoever. 4. What is the volume of work that you can outsource? A. We can outsource 5000-10000 lines per day to begin with. As our relationship flourishes, we can increase it up to 50,000+ lines per day.